TERMS AND CONDITIONS

For Bookings with Love of Africa LLC dba (doing business as) Beyond the Beckon

General Notes: Preliminary & Interpretation

1.1. In this document, the following terms (or those similar) shall have the following and corresponding meanings allocated to them:

“Company” shall denote Love of Africa LLC dba Beyond the Beckon, including all parties associated to them, including but not limited to: shareholders, directors, employees, associates, members and affiliates.
“Client” shall denote the person or persons who booked a tour with the Company either directly, or via a travel agent or tour operator, and will partake in said tour.
“Subcontractor” shall denote any individual person or company that is contracted by the Company for any services relating to accommodation, activities, transfers or associated activities comprising part of any itinerary arranged by the Company.

1.2. The utilization of Subcontractors:

The Company does not provide any direct services to the Client. All bookings are accepted on the specific condition that the Company acts only as the reservations office for the safari itinerary, and assumes no liability whatsoever for any injury, damage, loss, accident or delay to person or property.
The Company does not have any direct control over the services provided by the Subcontractor. Therefore, under no circumstances will the Company be held liable, or take any responsibility, for the following (including but not limited to): any loss, damage, additional expenses, delay, cancellation or irregularity, that may result from error, circumstances beyond the Subcontractor’s control, or omission on behalf of the Subcontractor. Furthermore, you will be required to complete and sign an indemnity form at each camp to indemnify the supplier against the inherent risks associated with participation in your stay / safari.
Nevertheless, the Company makes every effort to utilize the services of Subcontractors of good quality and reliability in order to ensure to its best ability that arranged tours are carried out as planned.

1.3. The Company shall not accept liability for the following (including but not limited to):

Any alterations, omissions, errors or delays occurring prior to tour commencement, or during the course of the tour, as a result of technical/logistical difficulties, climatic conditions, communication breakdown, unrest, war, rate of exchange fluctuations or any other circumstances beyond the Company’s control.
Any additional costs or expenses incurred as a result of point 1.3 (a) above. These additional costs are for the Clients’ account.
Any cancellation or curtailment of a tour resulting from the personal circumstances of the Client, such as death or illness.
Any damages of any kind, including but not limited to: personal injury, death, medical and repatriation expenses, damage to property, delays, theft, inconvenience and any other losses, including in an event of force majeure.
Any charges that show or occur on the credit card of a Client, that are not charged directly by the Company, for example, a charge effected by a hotel. The correction or reversal of such a change is the responsibility of the Client.

1.4. Comprehensive travel insurance to cover tour cancellation or curtailment, emergency evacuation, medical and repatriation expenses, damage/theft/loss of personal luggage, money and goods, is excluded and it is the sole responsibility of the Client to obtain at the time of confirmation. This is compulsory for all bookings made through the Company.

1.5. The Client binds his/her dependents, beneficiaries, representatives, executors and administrators to the terms and conditions as stipulated in this document and thereby agrees to indemnify and release the Company from any and all liabilities and/or claims that may result from booking or participation in any arranged tours.

1.6. Where there is doubt about the meaning of this document, the words will be not be construed against the person/party who prepared and drafted this document.

Terms of Payment

2.1. Please use your Invoice number as Reference when making any payments.

2.2. A 30% NON-REFUNDABLE deposit is required to secure a booking.

2.3. FULL Pre-Payment / Payment of an outstanding balance is to be received 60 days prior to commencement of travel date. Failure to comply with our terms of payment may result in this reservation being cancelled, in which case our cancellation policy will apply.

2.4. Full payment for international and domestic commercial flights is required at the time of confirmation. We are not able to guarantee any flights before receipt of payment as seats are often held for a limited period of time, before ticketing is required as this is a time sensitive issue. Air tickets are considered non-refundable unless otherwise specified.

2.5. Any additional costs incurred or extras must be settled direct with the supplier upon check-out by the Client (i.e. Additional activities not specified in the itinerary / curio shop purchases / premium drinks). The Company will not be held liable for additional expenses.

2.6. Any and all transfer fees and charges incurred in the process of making payment to the Company shall be borne by the Client, irrespective of method or form of payment.

2.7. The onus is on the Client to ensure payment is affected and to confirm payment details directly to the Company.

2.8. Confirmed bookings are Non-Transferable.

2.9. The Company will only provide tickets, vouchers or final documents once payment has been received in full.

2.10. No Client will be permitted on safari without payment in full being received by the Company.

2.11. Should a booking be confirmed and the number of the people in the group and/or number of rooms be reduced, our standard cancellation policy will take effect.

Cancellation of Individual Bookings

3.1. Cancellation of a booking must be made in writing to the Company, and shall only be deemed effective upon the Company’s positive confirmation and acknowledgement of receipt to the Client.

3.2. The cancellation policy and associated charges are set out as follows:

a. For cancellation of a confirmed booking prior to 90 days or before commencement of travel date, the full 30% (thirty percent) non-refundable deposit is forfeited;

b. For cancellation of a confirmed booking 30 to 90 days prior to commencement of travel date, 50% (fifty percent) of the total booking payment is due and payable; and

c. For cancellation of a confirmed booking 30 days or less prior to commencement of travel date (including any “no shows”), 100% (one hundred percent) of the total booking payment is due and payable.

d. Where a Subcontractor has a cancellation policy different to that of the Company, the cancellation policy of Subcontractor holds. Please request for the details from your consultant at the time of booking if you require this information.

3.3. Air tickets are considered non-refundable unless otherwise specified. Flight schedule changes, missed or delayed flights are non-refundable, as are the associated travel services (such as accommodation, transfers, activities) as per our cancellation policy. Any resulting additional costs incurred are for the client’s account, as per our Terms of Payment.

PLEASE NOTE: Verified circumstances, leading to cancellations, will be viewed with complete fairness. Furthermore no refunds will be made to:

a. Clients that fail to arrive on the set commencement of travel and services date;

b. Clients that start their trip after commencement of travel and services date; or

c. Clients that leave before its completion.

Important Notes

4.1. Unless otherwise specified, no provisional bookings are made for quotes. Quoted costs are therefore subject to change at the time of booking confirmation as a result of but not limited to: exchange rate fluctuation; changes in government or other taxes, levies, or regulations; availability; changes to planned itineraries due to unforeseen circumstances or any other influences beyond the control of the Company.

4.2. Accommodation and services are subject to availability at the time of booking, sometimes not in the preferred camp sequence. Should the accommodation of choice not be available, the company will suggest alternative options within the standard and budget of the original request.

4.3. The client is advised that domestic, internal flights (non-commercial) within the destinations are normally carried out with small charter aircrafts such as Cessna 206 and Caravans, there are strict luggage restrictions that must be adhered to. Non-compliance with these restrictions may affect the quoted price and/or incur additional cost at the time of travel.

4.4. For the purposes of quoted prices, internal air transfers (flights) are deemed quoted at “seat rates” unless otherwise specified. Seat rate means any person or persons booked on a seat rate will travel with the chosen air charter company on a seat per plane rate. This means the client will have a guaranteed seat on the given date although will have to depart from the camps at a time stipulated by the chosen air charter company - these times are only confirmed and available the day prior to travel, they will be communicated directly to your accommodation or agent the day prior to travel. On a seat rate the aircraft will have other passengers aboard from different camps and may fly to various camps prior to arriving at your destination. To ensure we can keep the rate as low as possible we will at all times try and fill the aircraft to max allowable capacity. Passenger safety and comfort is always taken into consideration.

4.5. For the purposes of quoted prices, any transfers (by road, boat, or other) and any activities (scheduled and optional) are deemed quoted at shared/scheduled rates unless otherwise specified.

4.6. It is the responsibility of the Client, during the quotation process, to advise the ages of any children traveling as this may restrict the accommodation options available and may affect the quoted price. Some properties may require that a private vehicle be booked, or that children below the age of 21 share with an adult. Any omissions that result in additional cost will be for the clients’ account.

4.7. It is the responsibility of the Client, during the quotation process and prior to confirmation, to advise of any pre-existing medical condition or illness as well as the nature of such conditions. Any omissions that result in additional cost will be for the clients’ account. It is the Client’s responsibility to consult with his/her medical practitioner regarding their participation in the tour and its associated activities, and to attend to these conditions for the duration of the tour. It is the Client’s responsibility to arrange from home any necessary prescribed medication and to carry this medication in their hand luggage (with a Doctor’s prescription) for the duration of the tour.

4.8. It is the responsibility of the Client, during the quotation process and prior to confirmation, to be aware of any vaccination, passport, traveling with minor’s regulations, visa and insurance requirements and to timeously obtain the necessary documentation required for entry into any particular country.

Any omissions or incorrect documentation that result in additional cost will be for the Clients’ account.

4.9. All quotes exclude international and regional flights and visa fees unless otherwise specified.

4.10. It is the responsibility of the Client, during the quotation process and prior to confirmation, to advise the individual weight of any tour participant that exceeds 100kg (220lbs) per person, as this may affect the quote prices and/or participation in certain tours and activities. Any omissions that result in additional cost will be for the clients’ account.

4.11. A minimum connection time of 2 to 3 hours should be allowed for international flights, such as flights between Johannesburg / Harare / Victoria Falls / Maun / Kasane / Livingstone / Lusaka / Windhoek etc.

4.11. In such cases where the Company is requested to book International or Regional scheduled/Commercial flights, it is the responsibility of the Client, at the time of booking, to advise the full names and surnames of the travelers as per their passports. Any incorrect ticketing and resulting costs incurred as a result of incorrect information dissemination will be for the Client’s account. 100% upfront payment is required prior to the issuing of tickets, and final price of tickets can only be guaranteed at this time of ticketing.

4.12. Provisional bookings are only held for a period of 14 days, at which point the booking will be automatically cancelled unless otherwise agreed upon in writing or providing the deposit payment has been received and confirmed.

4.13. Upon confirmation of a booking in writing, the Company will request a list of information with respect to all travelers in order to correctly confirm the booking with the various Subcontractors.

4.14. Upon confirmation of a booking in writing, our cancellation policy is effective immediately.

4.15. It is the responsibility of the Client to check all travel documents supplied by the Company, including but not limited to: the itinerary details, travel vouchers, air tickets etc., to ensure all details are correct, and to be familiar with all inclusions and exclusions.

Date: ______________________________

Print Name: ______________________________

Signature of Acceptance: ______________________________